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Ok, you still have your signal inside the building, you just have BTs as an extra? Provided there is no interferance, such as a signal clash, people can, therefore, still use your service exactly as before.
People aren't, however, still using your service.
In this situation you need to make your hotspot more attractive than BTs. People are going to BT not because of their signal, but, because they offer something you don't.
I would spend your time rethinking your pricing, method of payment and any content provided within your captive portal.
These aren't dumb consumers that move only to the best signal. Sorry mate, but, it looks like the people are picking BT because they prefer it.
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all good ends all
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